Incidents reported on status page for OpenCX https://status.open.cx/ https://d1lppblt9t2x15.cloudfront.net/logos/84ba2cd415ee701095b42e9f8b43dc97.jpeg https://status.open.cx/ en https://status.open.cx/ Wed, 20 May 2026 15:17:03 +0000 https://status.open.cx/#38cc1746c707689dae2df256a04df4021ce2af11c84c477215f51ad4be40d2cd Dashboard recovered https://status.open.cx/ Wed, 20 May 2026 15:14:43 +0000 https://status.open.cx/#f24048600c4531239835fd98e7b1fb6925f937051fbaffe6cc1772971c4aa54c AI Agent recovered https://status.open.cx/ Wed, 20 May 2026 15:14:07 +0000 https://status.open.cx/#f24048600c4531239835fd98e7b1fb6925f937051fbaffe6cc1772971c4aa54c AI Agent went down https://status.open.cx/ Wed, 20 May 2026 15:12:44 +0000 https://status.open.cx/#38cc1746c707689dae2df256a04df4021ce2af11c84c477215f51ad4be40d2cd Dashboard went down https://status.open.cx/ Wed, 06 May 2026 15:54:11 +0000 https://status.open.cx/#3a7cf18ed413601f2ffe75f63c31b0dadd64c2498bd11d518ad99137e711daeb Dashboard recovered https://status.open.cx/ Wed, 06 May 2026 15:53:23 +0000 https://status.open.cx/#3a7cf18ed413601f2ffe75f63c31b0dadd64c2498bd11d518ad99137e711daeb Dashboard went down https://status.open.cx/ Wed, 06 May 2026 15:42:29 +0000 https://status.open.cx/#a3aec7c4184fc9e6c0804b57191198c56a4dfc9b8890d24ee97ba70fa3936719 Dashboard recovered https://status.open.cx/ Wed, 06 May 2026 15:38:31 +0000 https://status.open.cx/#a3aec7c4184fc9e6c0804b57191198c56a4dfc9b8890d24ee97ba70fa3936719 Dashboard went down https://status.open.cx/ Fri, 24 Apr 2026 15:17:34 +0000 https://status.open.cx/#0fa35918b29a3e79295814f4c9977701222901c0b019098a8700ca7b8e303dee Dashboard recovered https://status.open.cx/ Fri, 24 Apr 2026 15:17:13 +0000 https://status.open.cx/#0fa35918b29a3e79295814f4c9977701222901c0b019098a8700ca7b8e303dee Dashboard went down https://status.open.cx/ Thu, 16 Apr 2026 17:40:17 +0000 https://status.open.cx/#3e0c4b2f1672b115783e63bfe545cb4adb1d91d6bad182a214e9354644e0e4e6 AI Agent recovered https://status.open.cx/ Thu, 16 Apr 2026 17:39:01 +0000 https://status.open.cx/#430b1ab42d4623944a0d1a055d90c5b4792dce8be76621a51cce8c378c18619a Internal APIs recovered https://status.open.cx/ Thu, 16 Apr 2026 17:32:03 +0000 https://status.open.cx/#3e0c4b2f1672b115783e63bfe545cb4adb1d91d6bad182a214e9354644e0e4e6 AI Agent went down https://status.open.cx/ Thu, 16 Apr 2026 17:31:48 +0000 https://status.open.cx/#430b1ab42d4623944a0d1a055d90c5b4792dce8be76621a51cce8c378c18619a Internal APIs went down https://status.open.cx/ Sun, 12 Apr 2026 17:08:12 +0000 https://status.open.cx/#e07c39a20a6ad74fcc0d78ccc221dba0467f093008b4757652ff44b42298554a AI Agent recovered https://status.open.cx/ Sun, 12 Apr 2026 17:07:05 +0000 https://status.open.cx/#8fa29fd0ff1cd8b4eb2e8e6b3784cfee4b0e357d8f366247ed0198cdaa275fe2 Internal APIs recovered https://status.open.cx/ Sun, 12 Apr 2026 17:07:00 +0000 https://status.open.cx/#3852d514849b9d8031d589a8f7fed35e88f0e4d8905758b236d69a7403f64f4b Agentic Workflows recovered https://status.open.cx/ Sun, 12 Apr 2026 17:01:47 +0000 https://status.open.cx/#3852d514849b9d8031d589a8f7fed35e88f0e4d8905758b236d69a7403f64f4b Agentic Workflows went down https://status.open.cx/ Sun, 12 Apr 2026 16:55:48 +0000 https://status.open.cx/#e07c39a20a6ad74fcc0d78ccc221dba0467f093008b4757652ff44b42298554a AI Agent went down https://status.open.cx/ Sun, 12 Apr 2026 16:55:21 +0000 https://status.open.cx/#8fa29fd0ff1cd8b4eb2e8e6b3784cfee4b0e357d8f366247ed0198cdaa275fe2 Internal APIs went down https://status.open.cx/ Thu, 09 Apr 2026 16:31:15 +0000 https://status.open.cx/#ee749205dc20b9bf8d6bbd9dbfd1218a0bfa60bbf264b170affff25ff324193c Dashboard recovered https://status.open.cx/ Thu, 09 Apr 2026 16:28:35 +0000 https://status.open.cx/#ee749205dc20b9bf8d6bbd9dbfd1218a0bfa60bbf264b170affff25ff324193c Dashboard went down https://status.open.cx/ Thu, 02 Apr 2026 19:03:12 +0000 https://status.open.cx/#9708a5b7e58c6dfcbc7acf9b8052ef26b52dd93041661d1097786a2006bba2e8 AI Agent recovered https://status.open.cx/ Thu, 02 Apr 2026 19:01:55 +0000 https://status.open.cx/#9708a5b7e58c6dfcbc7acf9b8052ef26b52dd93041661d1097786a2006bba2e8 AI Agent went down https://status.open.cx/ Fri, 20 Mar 2026 15:10:24 +0000 https://status.open.cx/#3e414a6359593575ad0630fb735ba374835b41d7fcdf48a243b8007c213ad0cb AI Agent recovered https://status.open.cx/ Fri, 20 Mar 2026 15:07:41 +0000 https://status.open.cx/#3e414a6359593575ad0630fb735ba374835b41d7fcdf48a243b8007c213ad0cb AI Agent went down https://status.open.cx/ Fri, 13 Mar 2026 19:41:32 +0000 https://status.open.cx/#ef29bfd4fffb9981d41fe74df7a645bad60537fa75a63033bdbf90f76660ef5c AI Agent recovered https://status.open.cx/ Fri, 13 Mar 2026 19:39:13 +0000 https://status.open.cx/#ef29bfd4fffb9981d41fe74df7a645bad60537fa75a63033bdbf90f76660ef5c AI Agent went down https://status.open.cx/ Fri, 13 Mar 2026 19:22:13 +0000 https://status.open.cx/#03539844eb2a35fcf79a1b42387b3ec91ee45a44174144458ac97a13add1579f AI Agent recovered https://status.open.cx/ Fri, 13 Mar 2026 19:18:43 +0000 https://status.open.cx/#03539844eb2a35fcf79a1b42387b3ec91ee45a44174144458ac97a13add1579f AI Agent went down https://status.open.cx/ Fri, 13 Mar 2026 18:07:06 +0000 https://status.open.cx/#fcac0ab1431169412e549c33922f002eecd25bfbfc192ac86afbacd6f458740f AI Agent recovered https://status.open.cx/ Fri, 13 Mar 2026 17:52:37 +0000 https://status.open.cx/#fcac0ab1431169412e549c33922f002eecd25bfbfc192ac86afbacd6f458740f AI Agent went down https://status.open.cx/ Fri, 13 Mar 2026 17:25:13 +0000 https://status.open.cx/#ab1c245a9faa6a8fffea281615b633541532ffb61091388f101ff1c5b2814705 AI Agent recovered https://status.open.cx/ Fri, 13 Mar 2026 17:15:09 +0000 https://status.open.cx/#ab1c245a9faa6a8fffea281615b633541532ffb61091388f101ff1c5b2814705 AI Agent went down https://status.open.cx/ Fri, 13 Mar 2026 16:33:17 +0000 https://status.open.cx/#04452c827cff66c611cade18b7c1eaeedb230586fdb36ec6633ecbcc211574db AI Agent recovered https://status.open.cx/ Fri, 13 Mar 2026 16:23:39 +0000 https://status.open.cx/#04452c827cff66c611cade18b7c1eaeedb230586fdb36ec6633ecbcc211574db AI Agent went down https://status.open.cx/ Thu, 12 Mar 2026 08:43:06 +0000 https://status.open.cx/#64e0042752aac97b1632bea1d01b5eccfea89c6b7f0b179d273944d3122881e3 AI Agent recovered https://status.open.cx/ Thu, 12 Mar 2026 08:31:36 +0000 https://status.open.cx/#64e0042752aac97b1632bea1d01b5eccfea89c6b7f0b179d273944d3122881e3 AI Agent went down https://status.open.cx/ Wed, 11 Mar 2026 23:06:00 +0000 https://status.open.cx/#3087544707b911e7f374dccff3252d3ed342120d5afb02ee9f8e61e16c2f74fd AI Agent recovered https://status.open.cx/ Wed, 11 Mar 2026 23:02:43 +0000 https://status.open.cx/#3087544707b911e7f374dccff3252d3ed342120d5afb02ee9f8e61e16c2f74fd AI Agent went down https://status.open.cx/ Wed, 11 Mar 2026 22:50:25 +0000 https://status.open.cx/#b65a6910e5d7d9d1b60ab5718c8b4dfa2542fc1797db45f508152083f14e4498 AI Agent recovered https://status.open.cx/ Wed, 11 Mar 2026 22:49:43 +0000 https://status.open.cx/#b65a6910e5d7d9d1b60ab5718c8b4dfa2542fc1797db45f508152083f14e4498 AI Agent went down https://status.open.cx/ Wed, 11 Mar 2026 21:10:18 +0000 https://status.open.cx/#f44ad4c77a4ff6d431fc9aabab6faca594ccaf9f91bc8affb3badc185847971e AI Agent recovered https://status.open.cx/ Wed, 11 Mar 2026 21:06:42 +0000 https://status.open.cx/#f44ad4c77a4ff6d431fc9aabab6faca594ccaf9f91bc8affb3badc185847971e AI Agent went down https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:52:00 -0000 https://status.open.cx/incident/827986#c77188499afc621a3c7330e6517932a5f280edbf7d760ef537e03b2d75c1701d We are back to normal operation across all of our servers. Our team will continue to monitor the systems closely to ensure continued stability. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:50:00 -0000 https://status.open.cx/incident/827986#3f1ca69eb5d541590effc9bcb4a542aab10b57149214e5a171f19c9159bbbb3f We have deployed a potential fix and are seeing full recovery across our EU and North America servers. GCC servers are still recovering. Our team is actively monitoring the situation and will provide further updates shortly. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:47:00 -0000 https://status.open.cx/incident/827986#a0b7e02a6142fbc1e6cbecaeea47ea71df10458364c29060f6b659baf1e9da47 We are currently investigating elevated error rates affecting our AI services. Our team is actively working to identify the root cause and will share updates as soon as we have more information. https://status.open.cx/incident/817638 Tue, 03 Feb 2026 14:21:00 -0000 https://status.open.cx/incident/817638#3b8a5e3b0ffe0920db5dd4aeb8f9c06729cc2894ef3918f1e6aee98b66f48d4c We are seeing degraded performance failures to respond to some messages; our team is looking at it at the moment. https://status.open.cx/incident/807415 Mon, 19 Jan 2026 15:01:00 -0000 https://status.open.cx/incident/807415#2c4eb343d1a806514214f9edfdcda5f4e041e2f366ad6d0766f17ea479b1baa9 AI training is not accessible at the moment. We are performing a data migration, and our AI training features may be degraded, including third-party connections. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/603942 Mon, 16 Jun 2025 14:18:00 -0000 https://status.open.cx/incident/603942#04a2d469198bc33efdbf344f679515e52b06241ee2033f6bfb26ee9d4c4711e6 We are receiving reports that the dashboard is unavailable, and we are pushing a fix. 2/2 https://status.open.cx/incident/542617 Wed, 09 Apr 2025 15:33:00 -0000 https://status.open.cx/incident/542617#f3e10df7f64c8599c6e1a12510171fab7867783fa0946d59e924702faa0d6b83 We are seeing a partial disruption in our Intercom WhatsApp integration; the AI agent might not respond to these messages. https://status.open.cx/incident/523531 Thu, 06 Mar 2025 06:45:00 -0000 https://status.open.cx/incident/523531#66c95c807a34cf83138439106ac7be5bd7fcb741d0efc8f819c8683ca6496259 Migration done successfully. https://status.open.cx/incident/514270 Mon, 17 Feb 2025 06:30:00 -0000 https://status.open.cx/incident/514270#0b6a462534c784f92a7e5056a4188cfc6320f39bac43d91e91fcc9eaa4af45c2 We are investigating a case in which messages sent by the human agent from Zendesk might not appear for the end customer via chat widget and email. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:20:00 -0000 https://status.open.cx/incident/505008#1f39a9c94fd752d8aa22b55ee61710fae9b7a240a8cf8e5d772124a113957df8 We are back again. We are closely monitoring the recovered services. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:14:00 -0000 https://status.open.cx/incident/505008#6d6eeda9611b8b6c895f3fdaaf42a5615a9bf6f9af0fd9f09c38b2d30c4fb1d8 Our API is down, and the team is looking into it. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:49:00 -0000 https://status.open.cx/incident/491917#291f25e29092cd8c321f7c448a8d208ee8328a08c60c967b82c5c8205d072373 We have verified that the fix is working, and the team is now exploring ways to retrieve the messages that were not stored. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:44:00 -0000 https://status.open.cx/incident/491917#a9260db60bdf056cd1f6e36076dad6418c6b03066b0d96b9fb9b377e0e4686f2 We have deployed a fix and are currently monitoring the situation. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:33:31 -0000 https://status.open.cx/incident/491917#d365d1a9968721bdd7df348cfde731257aabe1a93feb2e2faa430afdb43a7099 We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.