Incidents reported on status page for OpenCX https://status.open.cx/ https://d1lppblt9t2x15.cloudfront.net/logos/84ba2cd415ee701095b42e9f8b43dc97.jpeg https://status.open.cx/ en https://status.open.cx/incident/817638 Tue, 03 Feb 2026 14:21:00 -0000 https://status.open.cx/incident/817638#3b8a5e3b0ffe0920db5dd4aeb8f9c06729cc2894ef3918f1e6aee98b66f48d4c We are seeing degraded performance failures to respond to some messages; our team is looking at it at the moment. https://status.open.cx/ Sat, 31 Jan 2026 16:39:07 +0000 https://status.open.cx/#84a07a6a732230028a885370cc3aca2db7f2c3d456870606eaf11f478974bfce AI Agent recovered https://status.open.cx/ Sat, 31 Jan 2026 16:35:59 +0000 https://status.open.cx/#84a07a6a732230028a885370cc3aca2db7f2c3d456870606eaf11f478974bfce AI Agent went down https://status.open.cx/ Fri, 30 Jan 2026 12:13:09 +0000 https://status.open.cx/#c10bc31cc487a4a9e72d269b7bcf41c8dbdfa87d41207559627a8f6b64fad21a AI Agent recovered https://status.open.cx/ Fri, 30 Jan 2026 12:08:58 +0000 https://status.open.cx/#c10bc31cc487a4a9e72d269b7bcf41c8dbdfa87d41207559627a8f6b64fad21a AI Agent went down https://status.open.cx/ Thu, 29 Jan 2026 22:36:00 +0000 https://status.open.cx/#7ae4c3b755dfecb961e0c2b446e0e84622509756c152644c72c80ce284b38fa0 AI Agent recovered https://status.open.cx/ Thu, 29 Jan 2026 22:33:39 +0000 https://status.open.cx/#c0f5024dae73f956c17d8319a273ab12b02b9388b59986639cc14bbed1a540cf Public APIs recovered https://status.open.cx/ Thu, 29 Jan 2026 22:33:39 +0000 https://status.open.cx/#c0f5024dae73f956c17d8319a273ab12b02b9388b59986639cc14bbed1a540cf Internal APIs recovered https://status.open.cx/ Thu, 29 Jan 2026 22:33:06 +0000 https://status.open.cx/#c0f5024dae73f956c17d8319a273ab12b02b9388b59986639cc14bbed1a540cf Public APIs went down https://status.open.cx/ Thu, 29 Jan 2026 22:33:06 +0000 https://status.open.cx/#c0f5024dae73f956c17d8319a273ab12b02b9388b59986639cc14bbed1a540cf Internal APIs went down https://status.open.cx/ Thu, 29 Jan 2026 22:32:58 +0000 https://status.open.cx/#7ae4c3b755dfecb961e0c2b446e0e84622509756c152644c72c80ce284b38fa0 AI Agent went down https://status.open.cx/ Wed, 28 Jan 2026 12:55:13 +0000 https://status.open.cx/#b283d48e7133c76064f3c9a26e08fcb8b3369442f09f4540b83a6ee498d7e1be AI Agent recovered https://status.open.cx/ Wed, 28 Jan 2026 12:51:42 +0000 https://status.open.cx/#09577b9ea41511ef0816c9a451a09034b1d36dbccec442ea9ea6a5d525c2f12c Public APIs recovered https://status.open.cx/ Wed, 28 Jan 2026 12:51:42 +0000 https://status.open.cx/#09577b9ea41511ef0816c9a451a09034b1d36dbccec442ea9ea6a5d525c2f12c Internal APIs recovered https://status.open.cx/ Wed, 28 Jan 2026 12:47:53 +0000 https://status.open.cx/#b283d48e7133c76064f3c9a26e08fcb8b3369442f09f4540b83a6ee498d7e1be AI Agent went down https://status.open.cx/ Wed, 28 Jan 2026 12:47:52 +0000 https://status.open.cx/#09577b9ea41511ef0816c9a451a09034b1d36dbccec442ea9ea6a5d525c2f12c Public APIs went down https://status.open.cx/ Wed, 28 Jan 2026 12:47:52 +0000 https://status.open.cx/#09577b9ea41511ef0816c9a451a09034b1d36dbccec442ea9ea6a5d525c2f12c Internal APIs went down https://status.open.cx/ Mon, 26 Jan 2026 10:40:10 +0000 https://status.open.cx/#75530031de5489e5950ca16a8c62ab778bfd6c4c53a602fcfd06ce9e8f08d84b AI Agent recovered https://status.open.cx/ Mon, 26 Jan 2026 10:31:59 +0000 https://status.open.cx/#37c6fdc682afd28ab842f10298e032e8d802823e5ac69c60d6c737ee4088c8f2 Public APIs recovered https://status.open.cx/ Mon, 26 Jan 2026 10:31:59 +0000 https://status.open.cx/#37c6fdc682afd28ab842f10298e032e8d802823e5ac69c60d6c737ee4088c8f2 Internal APIs recovered https://status.open.cx/ Mon, 26 Jan 2026 10:31:01 +0000 https://status.open.cx/#37c6fdc682afd28ab842f10298e032e8d802823e5ac69c60d6c737ee4088c8f2 Public APIs went down https://status.open.cx/ Mon, 26 Jan 2026 10:31:01 +0000 https://status.open.cx/#37c6fdc682afd28ab842f10298e032e8d802823e5ac69c60d6c737ee4088c8f2 Internal APIs went down https://status.open.cx/ Mon, 26 Jan 2026 10:24:40 +0000 https://status.open.cx/#75530031de5489e5950ca16a8c62ab778bfd6c4c53a602fcfd06ce9e8f08d84b AI Agent went down https://status.open.cx/ Mon, 26 Jan 2026 09:00:17 +0000 https://status.open.cx/#8ece03cc6122e2828295732ac65c6d07aacec359419bffcd126a7b194031c4c0 AI Agent recovered https://status.open.cx/ Mon, 26 Jan 2026 08:57:41 +0000 https://status.open.cx/#8ece03cc6122e2828295732ac65c6d07aacec359419bffcd126a7b194031c4c0 AI Agent went down https://status.open.cx/incident/807415 Mon, 19 Jan 2026 15:01:00 -0000 https://status.open.cx/incident/807415#2c4eb343d1a806514214f9edfdcda5f4e041e2f366ad6d0766f17ea479b1baa9 AI training is not accessible at the moment. We are performing a data migration, and our AI training features may be degraded, including third-party connections. https://status.open.cx/ Thu, 15 Jan 2026 12:08:13 +0000 https://status.open.cx/#807f98306c18d633443694f00f5ae8fec801a16ad73f1fed8a72eadfc02a0214 AI Agent recovered https://status.open.cx/ Thu, 15 Jan 2026 12:07:13 +0000 https://status.open.cx/#807f98306c18d633443694f00f5ae8fec801a16ad73f1fed8a72eadfc02a0214 AI Agent went down https://status.open.cx/ Tue, 06 Jan 2026 20:40:43 +0000 https://status.open.cx/#eb0786894bb976cdf11d343788775620ad84cc25cb572fe64b0e67436a7e147e AI Agent recovered https://status.open.cx/ Tue, 06 Jan 2026 20:39:36 +0000 https://status.open.cx/#eb0786894bb976cdf11d343788775620ad84cc25cb572fe64b0e67436a7e147e AI Agent went down https://status.open.cx/ Sat, 03 Jan 2026 21:38:51 +0000 https://status.open.cx/#3c97c15715e0ecdfeee9d6aa4f4eef6d0bf2469479023f98b1c3d7ec4947f6ec AI Agent recovered https://status.open.cx/ Sat, 03 Jan 2026 21:35:05 +0000 https://status.open.cx/#07ea2a0bc431799d9342351aa10d9198850b4cc7b043bf3e72c666e36be68f97 Public APIs recovered https://status.open.cx/ Sat, 03 Jan 2026 21:35:05 +0000 https://status.open.cx/#07ea2a0bc431799d9342351aa10d9198850b4cc7b043bf3e72c666e36be68f97 Internal APIs recovered https://status.open.cx/ Sat, 03 Jan 2026 21:34:18 +0000 https://status.open.cx/#b5f2fb5ccc74bd83beb644efeec8b6458cb52285ec7be5263d73d02a4f160da7 Agentic Workflows recovered https://status.open.cx/ Sat, 03 Jan 2026 21:31:47 +0000 https://status.open.cx/#b5f2fb5ccc74bd83beb644efeec8b6458cb52285ec7be5263d73d02a4f160da7 Agentic Workflows went down https://status.open.cx/ Sat, 03 Jan 2026 21:25:45 +0000 https://status.open.cx/#07ea2a0bc431799d9342351aa10d9198850b4cc7b043bf3e72c666e36be68f97 Public APIs went down https://status.open.cx/ Sat, 03 Jan 2026 21:25:45 +0000 https://status.open.cx/#07ea2a0bc431799d9342351aa10d9198850b4cc7b043bf3e72c666e36be68f97 Internal APIs went down https://status.open.cx/ Sat, 03 Jan 2026 21:25:38 +0000 https://status.open.cx/#3c97c15715e0ecdfeee9d6aa4f4eef6d0bf2469479023f98b1c3d7ec4947f6ec AI Agent went down https://status.open.cx/ Fri, 02 Jan 2026 16:14:54 +0000 https://status.open.cx/#2e2749d83b508bf528b26dc2c79c89700f82036bda41dff8fd7ecd42214d112b AI Agent recovered https://status.open.cx/ Fri, 02 Jan 2026 16:10:06 +0000 https://status.open.cx/#2e2749d83b508bf528b26dc2c79c89700f82036bda41dff8fd7ecd42214d112b AI Agent went down https://status.open.cx/ Wed, 24 Dec 2025 22:11:05 +0000 https://status.open.cx/#dbb293a60e2eef5e784fb38b63698787476e2e2a57f952e1298eea91505043eb Dashboard recovered https://status.open.cx/ Wed, 24 Dec 2025 21:36:07 +0000 https://status.open.cx/#dbb293a60e2eef5e784fb38b63698787476e2e2a57f952e1298eea91505043eb Dashboard went down https://status.open.cx/ Tue, 23 Dec 2025 12:46:49 +0000 https://status.open.cx/#ff98feca978935a39f6e41982afa660ff309d31d289d792d74bab063d0e2b8e3 AI Agent recovered https://status.open.cx/ Tue, 23 Dec 2025 12:46:20 +0000 https://status.open.cx/#ff98feca978935a39f6e41982afa660ff309d31d289d792d74bab063d0e2b8e3 AI Agent went down https://status.open.cx/ Thu, 11 Dec 2025 19:12:58 +0000 https://status.open.cx/#c649f4ea5452439b4ff0061ae88018cc3f3300c12266d83504fc9385ab4a1569 AI Agent recovered https://status.open.cx/ Thu, 11 Dec 2025 19:11:22 +0000 https://status.open.cx/#c649f4ea5452439b4ff0061ae88018cc3f3300c12266d83504fc9385ab4a1569 AI Agent went down https://status.open.cx/ Thu, 11 Dec 2025 18:44:57 +0000 https://status.open.cx/#70ddab9c4e870535c3f0cbebe05ad8c670680eb980bf4e37e90310cd5cf24fed AI Agent recovered https://status.open.cx/ Thu, 11 Dec 2025 18:44:39 +0000 https://status.open.cx/#70ddab9c4e870535c3f0cbebe05ad8c670680eb980bf4e37e90310cd5cf24fed AI Agent went down https://status.open.cx/ Sat, 06 Dec 2025 23:13:13 +0000 https://status.open.cx/#507266819f27c0501fa4fd9b9a772cf5022440683dc12d832c1feb696055f657 AI Agent recovered https://status.open.cx/ Sat, 06 Dec 2025 23:12:46 +0000 https://status.open.cx/#b22a22fd97cb73cf3ef0d211cdd75341abcf5cdc14ae2377c08bc38d7a067d08 Public APIs recovered https://status.open.cx/ Sat, 06 Dec 2025 23:12:46 +0000 https://status.open.cx/#b22a22fd97cb73cf3ef0d211cdd75341abcf5cdc14ae2377c08bc38d7a067d08 Internal APIs recovered https://status.open.cx/ Sat, 06 Dec 2025 23:12:11 +0000 https://status.open.cx/#42ea445d4c7032cba26d98fc5ab7497aae5d61a0c2714c113a21995f4edd88fe Agentic Workflows recovered https://status.open.cx/ Sat, 06 Dec 2025 23:09:34 +0000 https://status.open.cx/#42ea445d4c7032cba26d98fc5ab7497aae5d61a0c2714c113a21995f4edd88fe Agentic Workflows went down https://status.open.cx/ Sat, 06 Dec 2025 23:03:39 +0000 https://status.open.cx/#507266819f27c0501fa4fd9b9a772cf5022440683dc12d832c1feb696055f657 AI Agent went down https://status.open.cx/ Sat, 06 Dec 2025 23:03:38 +0000 https://status.open.cx/#b22a22fd97cb73cf3ef0d211cdd75341abcf5cdc14ae2377c08bc38d7a067d08 Public APIs went down https://status.open.cx/ Sat, 06 Dec 2025 23:03:38 +0000 https://status.open.cx/#b22a22fd97cb73cf3ef0d211cdd75341abcf5cdc14ae2377c08bc38d7a067d08 Internal APIs went down https://status.open.cx/ Sat, 06 Dec 2025 01:55:38 +0000 https://status.open.cx/#46a2d0be36d06740b2df4d20676ab87b0df7fb096f5d7fde1bf43baa84ca3e8e AI Agent recovered https://status.open.cx/ Sat, 06 Dec 2025 01:49:38 +0000 https://status.open.cx/#46a2d0be36d06740b2df4d20676ab87b0df7fb096f5d7fde1bf43baa84ca3e8e AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 21:22:42 +0000 https://status.open.cx/#f0218c5993c13682b7f16592a0663e629b6be9d99096eeb59ab60cda2914ecc7 AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 21:14:24 +0000 https://status.open.cx/#f0218c5993c13682b7f16592a0663e629b6be9d99096eeb59ab60cda2914ecc7 AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 20:58:41 +0000 https://status.open.cx/#c9db43012e541d76daadcc74bb6a3b682a0dd76612fa55238ad85429de5fba05 AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 20:53:54 +0000 https://status.open.cx/#c9db43012e541d76daadcc74bb6a3b682a0dd76612fa55238ad85429de5fba05 AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 19:56:39 +0000 https://status.open.cx/#b623233789c774f72a5950124a1ebfd4a4a54b2f02f2e404e180df5c1d81394f AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 19:31:53 +0000 https://status.open.cx/#b623233789c774f72a5950124a1ebfd4a4a54b2f02f2e404e180df5c1d81394f AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 19:09:43 +0000 https://status.open.cx/#5df6d8256338b67e0cdea40f49362c24d3aa935c17ee469ac29cb0bf633e121f AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 19:05:57 +0000 https://status.open.cx/#5df6d8256338b67e0cdea40f49362c24d3aa935c17ee469ac29cb0bf633e121f AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 18:24:36 +0000 https://status.open.cx/#852c8b1cdec16ae90e3f2c867dd77540e1df6fbfd7e0cbb6dd58f6c512e1e91c AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 17:50:07 +0000 https://status.open.cx/#852c8b1cdec16ae90e3f2c867dd77540e1df6fbfd7e0cbb6dd58f6c512e1e91c AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 17:04:42 +0000 https://status.open.cx/#b922b82c2091d90e0fe835e8be17eee65f29fa0fec4b843bc415c0f449755b22 AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 16:56:06 +0000 https://status.open.cx/#b922b82c2091d90e0fe835e8be17eee65f29fa0fec4b843bc415c0f449755b22 AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 15:47:04 +0000 https://status.open.cx/#ffd9f82455703f094b5a127832990179aed4909531a9080e9ac0158cb7bf3528 AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 15:32:56 +0000 https://status.open.cx/#ffd9f82455703f094b5a127832990179aed4909531a9080e9ac0158cb7bf3528 AI Agent went down https://status.open.cx/ Wed, 03 Dec 2025 15:18:45 +0000 https://status.open.cx/#81bf3a3724c067cba355c70c055ad384d4a9b6d5663f10bbac52fd8cc35e07ab AI Agent recovered https://status.open.cx/ Wed, 03 Dec 2025 15:14:01 +0000 https://status.open.cx/#81bf3a3724c067cba355c70c055ad384d4a9b6d5663f10bbac52fd8cc35e07ab AI Agent went down https://status.open.cx/ Sun, 30 Nov 2025 09:07:10 +0000 https://status.open.cx/#66c08eb72340f757c7ec2cbe33f6a19f2003ba968eb4b30a53a6b7784742ab77 AI Agent recovered https://status.open.cx/ Sun, 30 Nov 2025 08:56:56 +0000 https://status.open.cx/#66c08eb72340f757c7ec2cbe33f6a19f2003ba968eb4b30a53a6b7784742ab77 AI Agent went down https://status.open.cx/ Tue, 25 Nov 2025 23:45:44 +0000 https://status.open.cx/#bd2de49a3785ceba9de272b699d2b0a25685d37386541abcbb2bdf8507975368 AI Agent recovered https://status.open.cx/ Tue, 25 Nov 2025 23:44:38 +0000 https://status.open.cx/#bd2de49a3785ceba9de272b699d2b0a25685d37386541abcbb2bdf8507975368 AI Agent went down https://status.open.cx/ Sun, 23 Nov 2025 13:02:14 +0000 https://status.open.cx/#4f161f0aad13c7c1b82b2203fb92e683a52d0efabc77ff0156a2c269ba492329 AI Agent recovered https://status.open.cx/ Sun, 23 Nov 2025 12:58:48 +0000 https://status.open.cx/#4f161f0aad13c7c1b82b2203fb92e683a52d0efabc77ff0156a2c269ba492329 AI Agent went down https://status.open.cx/ Fri, 21 Nov 2025 20:31:31 +0000 https://status.open.cx/#6155e0bd31cd34539d11e7318172331ce9bc995a0ca0c5692e6a12a46e07f159 Dashboard recovered https://status.open.cx/ Fri, 21 Nov 2025 20:30:27 +0000 https://status.open.cx/#6155e0bd31cd34539d11e7318172331ce9bc995a0ca0c5692e6a12a46e07f159 Dashboard went down https://status.open.cx/ Mon, 17 Nov 2025 07:50:58 +0000 https://status.open.cx/#e86aec72fdd63dd6c504efb511c28b2ea0cd7e96923b12ab802df8b305e9acbf AI Agent recovered https://status.open.cx/ Mon, 17 Nov 2025 07:50:11 +0000 https://status.open.cx/#738de85ec8d3371a483fe97e982de508afa47af64df9652711aca6d7ad21712b Public APIs recovered https://status.open.cx/ Mon, 17 Nov 2025 07:50:11 +0000 https://status.open.cx/#738de85ec8d3371a483fe97e982de508afa47af64df9652711aca6d7ad21712b Internal APIs recovered https://status.open.cx/ Mon, 17 Nov 2025 07:44:41 +0000 https://status.open.cx/#738de85ec8d3371a483fe97e982de508afa47af64df9652711aca6d7ad21712b Public APIs went down https://status.open.cx/ Mon, 17 Nov 2025 07:44:41 +0000 https://status.open.cx/#738de85ec8d3371a483fe97e982de508afa47af64df9652711aca6d7ad21712b Internal APIs went down https://status.open.cx/ Mon, 17 Nov 2025 07:40:41 +0000 https://status.open.cx/#e86aec72fdd63dd6c504efb511c28b2ea0cd7e96923b12ab802df8b305e9acbf AI Agent went down https://status.open.cx/ Sat, 15 Nov 2025 21:00:44 +0000 https://status.open.cx/#78d67595a304830498b86fecdfd5db36ab1a32ea90cffaaa0ba95fba55bb62aa Dashboard recovered https://status.open.cx/ Sat, 15 Nov 2025 20:59:43 +0000 https://status.open.cx/#78d67595a304830498b86fecdfd5db36ab1a32ea90cffaaa0ba95fba55bb62aa Dashboard went down https://status.open.cx/ Thu, 13 Nov 2025 00:10:16 +0000 https://status.open.cx/#f6b8a5beda31123dad62caba124f14161b0d30df0f6879b16008427a24b49d22 Agentic Workflows recovered https://status.open.cx/ Thu, 13 Nov 2025 00:01:38 +0000 https://status.open.cx/#f6b8a5beda31123dad62caba124f14161b0d30df0f6879b16008427a24b49d22 Agentic Workflows went down https://status.open.cx/ Wed, 12 Nov 2025 23:45:57 +0000 https://status.open.cx/#4d19e47e1cd6bcae503110d3360dad7f293a5a68f5d5d85114feaa5a95bb037d Agentic Workflows recovered https://status.open.cx/ Wed, 12 Nov 2025 23:36:38 +0000 https://status.open.cx/#4d19e47e1cd6bcae503110d3360dad7f293a5a68f5d5d85114feaa5a95bb037d Agentic Workflows went down https://status.open.cx/ Wed, 12 Nov 2025 23:00:27 +0000 https://status.open.cx/#bfc7fab37208478aee3b4b2ef5741c3a22e84da83ad0bf0d43a2ff8b4224a08c Agentic Workflows recovered https://status.open.cx/ Wed, 12 Nov 2025 22:48:38 +0000 https://status.open.cx/#bfc7fab37208478aee3b4b2ef5741c3a22e84da83ad0bf0d43a2ff8b4224a08c Agentic Workflows went down https://status.open.cx/ Wed, 12 Nov 2025 15:09:00 +0000 https://status.open.cx/#ad787f045ff570bacff0eb1294f2fc87b38d94a764f77769de8f57a759c6616a AI Agent recovered https://status.open.cx/ Wed, 12 Nov 2025 15:03:13 +0000 https://status.open.cx/#ad787f045ff570bacff0eb1294f2fc87b38d94a764f77769de8f57a759c6616a AI Agent went down https://status.open.cx/ Wed, 12 Nov 2025 14:59:01 +0000 https://status.open.cx/#fe5417d2f593e2eeb5085a4b6ee90e4416366f41dc695fae41f4fdc139829390 AI Agent recovered https://status.open.cx/ Wed, 12 Nov 2025 14:57:47 +0000 https://status.open.cx/#fe5417d2f593e2eeb5085a4b6ee90e4416366f41dc695fae41f4fdc139829390 AI Agent went down https://status.open.cx/ Tue, 11 Nov 2025 09:58:14 +0000 https://status.open.cx/#40e67a9a90c15872f0f8e42050d4a4863e6f8d036debd8f6ed06fd57a7994c9b AI Agent recovered https://status.open.cx/ Tue, 11 Nov 2025 09:55:40 +0000 https://status.open.cx/#40e67a9a90c15872f0f8e42050d4a4863e6f8d036debd8f6ed06fd57a7994c9b AI Agent went down https://status.open.cx/ Mon, 10 Nov 2025 09:49:00 +0000 https://status.open.cx/#93c68564e3e2e7790278e9b596740ed9cf5c5063e476d02bbc93536c1551d284 AI Agent recovered https://status.open.cx/ Mon, 10 Nov 2025 09:37:40 +0000 https://status.open.cx/#93c68564e3e2e7790278e9b596740ed9cf5c5063e476d02bbc93536c1551d284 AI Agent went down https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/603942 Mon, 16 Jun 2025 14:18:00 -0000 https://status.open.cx/incident/603942#04a2d469198bc33efdbf344f679515e52b06241ee2033f6bfb26ee9d4c4711e6 We are receiving reports that the dashboard is unavailable, and we are pushing a fix. 2/2 https://status.open.cx/incident/542617 Wed, 09 Apr 2025 15:33:00 -0000 https://status.open.cx/incident/542617#f3e10df7f64c8599c6e1a12510171fab7867783fa0946d59e924702faa0d6b83 We are seeing a partial disruption in our Intercom WhatsApp integration; the AI agent might not respond to these messages. https://status.open.cx/incident/523531 Thu, 06 Mar 2025 06:45:00 -0000 https://status.open.cx/incident/523531#66c95c807a34cf83138439106ac7be5bd7fcb741d0efc8f819c8683ca6496259 Migration done successfully. https://status.open.cx/incident/514270 Mon, 17 Feb 2025 06:30:00 -0000 https://status.open.cx/incident/514270#0b6a462534c784f92a7e5056a4188cfc6320f39bac43d91e91fcc9eaa4af45c2 We are investigating a case in which messages sent by the human agent from Zendesk might not appear for the end customer via chat widget and email. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:20:00 -0000 https://status.open.cx/incident/505008#1f39a9c94fd752d8aa22b55ee61710fae9b7a240a8cf8e5d772124a113957df8 We are back again. We are closely monitoring the recovered services. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:14:00 -0000 https://status.open.cx/incident/505008#6d6eeda9611b8b6c895f3fdaaf42a5615a9bf6f9af0fd9f09c38b2d30c4fb1d8 Our API is down, and the team is looking into it. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:49:00 -0000 https://status.open.cx/incident/491917#291f25e29092cd8c321f7c448a8d208ee8328a08c60c967b82c5c8205d072373 We have verified that the fix is working, and the team is now exploring ways to retrieve the messages that were not stored. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:44:00 -0000 https://status.open.cx/incident/491917#a9260db60bdf056cd1f6e36076dad6418c6b03066b0d96b9fb9b377e0e4686f2 We have deployed a fix and are currently monitoring the situation. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:33:31 -0000 https://status.open.cx/incident/491917#d365d1a9968721bdd7df348cfde731257aabe1a93feb2e2faa430afdb43a7099 We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.