Incidents reported on status page for OpenCX https://status.open.cx/ https://d1lppblt9t2x15.cloudfront.net/logos/84ba2cd415ee701095b42e9f8b43dc97.jpeg https://status.open.cx/ en https://status.open.cx/ Fri, 24 Oct 2025 10:59:09 +0000 https://status.open.cx/#e65a383fb1e00d9ad7d8fa8c8fc89c6c10c2b24a0f04c8a5b318507b95bbff8f AI Agent recovered https://status.open.cx/ Fri, 24 Oct 2025 10:57:47 +0000 https://status.open.cx/#e65a383fb1e00d9ad7d8fa8c8fc89c6c10c2b24a0f04c8a5b318507b95bbff8f AI Agent went down https://status.open.cx/ Wed, 22 Oct 2025 18:29:39 +0000 https://status.open.cx/#e33ad4eebca09674320e86563dc9d5f5cc03de88f17f14e2f34f96bcdb7f0fc0 AI Agent recovered https://status.open.cx/ Wed, 22 Oct 2025 18:29:07 +0000 https://status.open.cx/#32fd8c546909af854555c433c285927ccad88e2505a852927aa49523aa3093f2 Public APIs recovered https://status.open.cx/ Wed, 22 Oct 2025 18:29:07 +0000 https://status.open.cx/#32fd8c546909af854555c433c285927ccad88e2505a852927aa49523aa3093f2 Internal APIs recovered https://status.open.cx/ Wed, 22 Oct 2025 18:27:34 +0000 https://status.open.cx/#e33ad4eebca09674320e86563dc9d5f5cc03de88f17f14e2f34f96bcdb7f0fc0 AI Agent went down https://status.open.cx/ Wed, 22 Oct 2025 18:27:10 +0000 https://status.open.cx/#32fd8c546909af854555c433c285927ccad88e2505a852927aa49523aa3093f2 Public APIs went down https://status.open.cx/ Wed, 22 Oct 2025 18:27:10 +0000 https://status.open.cx/#32fd8c546909af854555c433c285927ccad88e2505a852927aa49523aa3093f2 Internal APIs went down https://status.open.cx/ Tue, 21 Oct 2025 13:59:40 +0000 https://status.open.cx/#6ed2ae7ca343b3e0b560c0ff5753526f6e5bc454a93287e9361cf0b54bc2e65a AI Agent recovered https://status.open.cx/ Tue, 21 Oct 2025 13:58:16 +0000 https://status.open.cx/#30694d8be000609db98a4c7a0173cdbd03768230ca58a5f8c4e5f9c6eaeef69f Public APIs recovered https://status.open.cx/ Tue, 21 Oct 2025 13:58:16 +0000 https://status.open.cx/#30694d8be000609db98a4c7a0173cdbd03768230ca58a5f8c4e5f9c6eaeef69f Internal APIs recovered https://status.open.cx/ Tue, 21 Oct 2025 13:57:12 +0000 https://status.open.cx/#30694d8be000609db98a4c7a0173cdbd03768230ca58a5f8c4e5f9c6eaeef69f Public APIs went down https://status.open.cx/ Tue, 21 Oct 2025 13:57:12 +0000 https://status.open.cx/#30694d8be000609db98a4c7a0173cdbd03768230ca58a5f8c4e5f9c6eaeef69f Internal APIs went down https://status.open.cx/ Tue, 21 Oct 2025 13:55:46 +0000 https://status.open.cx/#aab3097ec2b3a871b994e81078577f47dfc9cd6a9a1206c741cd2ba8a4af8712 Public APIs recovered https://status.open.cx/ Tue, 21 Oct 2025 13:55:46 +0000 https://status.open.cx/#aab3097ec2b3a871b994e81078577f47dfc9cd6a9a1206c741cd2ba8a4af8712 Internal APIs recovered https://status.open.cx/ Tue, 21 Oct 2025 13:54:43 +0000 https://status.open.cx/#aab3097ec2b3a871b994e81078577f47dfc9cd6a9a1206c741cd2ba8a4af8712 Public APIs went down https://status.open.cx/ Tue, 21 Oct 2025 13:54:43 +0000 https://status.open.cx/#aab3097ec2b3a871b994e81078577f47dfc9cd6a9a1206c741cd2ba8a4af8712 Internal APIs went down https://status.open.cx/ Tue, 21 Oct 2025 13:54:16 +0000 https://status.open.cx/#6ed2ae7ca343b3e0b560c0ff5753526f6e5bc454a93287e9361cf0b54bc2e65a AI Agent went down https://status.open.cx/ Mon, 20 Oct 2025 16:18:02 +0000 https://status.open.cx/#53e8b2cc1481695db1a8f7fc5aaae80f5dadc826d0dc846900edcb75c9388fb0 AI Agent recovered https://status.open.cx/ Mon, 20 Oct 2025 16:13:36 +0000 https://status.open.cx/#53e8b2cc1481695db1a8f7fc5aaae80f5dadc826d0dc846900edcb75c9388fb0 AI Agent went down https://status.open.cx/ Mon, 20 Oct 2025 06:20:27 +0000 https://status.open.cx/#7b75c5e6b4aa78addf85169548d865a03e0761b52c03df5ed00894b8e2269e5c AI Agent recovered https://status.open.cx/ Mon, 20 Oct 2025 06:16:10 +0000 https://status.open.cx/#7b75c5e6b4aa78addf85169548d865a03e0761b52c03df5ed00894b8e2269e5c AI Agent went down https://status.open.cx/ Sat, 11 Oct 2025 09:08:01 +0000 https://status.open.cx/#c69628650843079186e61e9045e1c38cfc839228a919e28706d467631858869a AI Agent recovered https://status.open.cx/ Sat, 11 Oct 2025 09:07:20 +0000 https://status.open.cx/#e56d87ad875100cb9c6258ecf55830a7c6c31f5f7a83d8019887030464e100d4 Public APIs recovered https://status.open.cx/ Sat, 11 Oct 2025 09:07:20 +0000 https://status.open.cx/#e56d87ad875100cb9c6258ecf55830a7c6c31f5f7a83d8019887030464e100d4 Internal APIs recovered https://status.open.cx/ Sat, 11 Oct 2025 09:04:18 +0000 https://status.open.cx/#e56d87ad875100cb9c6258ecf55830a7c6c31f5f7a83d8019887030464e100d4 Public APIs went down https://status.open.cx/ Sat, 11 Oct 2025 09:04:18 +0000 https://status.open.cx/#e56d87ad875100cb9c6258ecf55830a7c6c31f5f7a83d8019887030464e100d4 Internal APIs went down https://status.open.cx/ Sat, 11 Oct 2025 09:03:50 +0000 https://status.open.cx/#c69628650843079186e61e9045e1c38cfc839228a919e28706d467631858869a AI Agent went down https://status.open.cx/ Thu, 09 Oct 2025 12:37:29 +0000 https://status.open.cx/#4429b7d27485166dff7d442bf973e1ffbb758aedadc5a3194b1c2e63c9813b75 AI Agent recovered https://status.open.cx/ Thu, 09 Oct 2025 12:36:45 +0000 https://status.open.cx/#4429b7d27485166dff7d442bf973e1ffbb758aedadc5a3194b1c2e63c9813b75 AI Agent went down https://status.open.cx/ Thu, 09 Oct 2025 12:05:52 +0000 https://status.open.cx/#f2ab829cd31ee5cbb0f90d895ffbf121f5f0fa95f814cc3ebb6dc6e58a46e074 AI Agent recovered https://status.open.cx/ Thu, 09 Oct 2025 12:05:40 +0000 https://status.open.cx/#f8b7c426035545405d1a1174792bce338e1052cd90ae17f6080c84de9b90edb7 Public APIs recovered https://status.open.cx/ Thu, 09 Oct 2025 12:05:40 +0000 https://status.open.cx/#f8b7c426035545405d1a1174792bce338e1052cd90ae17f6080c84de9b90edb7 Internal APIs recovered https://status.open.cx/ Thu, 09 Oct 2025 12:03:21 +0000 https://status.open.cx/#f2ab829cd31ee5cbb0f90d895ffbf121f5f0fa95f814cc3ebb6dc6e58a46e074 AI Agent went down https://status.open.cx/ Thu, 09 Oct 2025 12:03:21 +0000 https://status.open.cx/#f8b7c426035545405d1a1174792bce338e1052cd90ae17f6080c84de9b90edb7 Public APIs went down https://status.open.cx/ Thu, 09 Oct 2025 12:03:21 +0000 https://status.open.cx/#f8b7c426035545405d1a1174792bce338e1052cd90ae17f6080c84de9b90edb7 Internal APIs went down https://status.open.cx/ Thu, 09 Oct 2025 03:46:50 +0000 https://status.open.cx/#cd4fb9e138fb45c0b30f74092136d4d23b0125dd23cce9ca89662f9ee9b01846 Dashboard recovered https://status.open.cx/ Thu, 09 Oct 2025 03:45:51 +0000 https://status.open.cx/#cd4fb9e138fb45c0b30f74092136d4d23b0125dd23cce9ca89662f9ee9b01846 Dashboard went down https://status.open.cx/ Wed, 08 Oct 2025 17:00:45 +0000 https://status.open.cx/#20fc030d0332503db9c9b3b8af28607b5d5c93e22fda5675180d9b25470a6354 AI Agent recovered https://status.open.cx/ Wed, 08 Oct 2025 16:59:23 +0000 https://status.open.cx/#848a9dd7224a693e045a51e7c81419f80c7cccd46f5ec427449c0543a0bc9d91 Public APIs recovered https://status.open.cx/ Wed, 08 Oct 2025 16:59:23 +0000 https://status.open.cx/#848a9dd7224a693e045a51e7c81419f80c7cccd46f5ec427449c0543a0bc9d91 Internal APIs recovered https://status.open.cx/ Wed, 08 Oct 2025 16:56:20 +0000 https://status.open.cx/#20fc030d0332503db9c9b3b8af28607b5d5c93e22fda5675180d9b25470a6354 AI Agent went down https://status.open.cx/ Wed, 08 Oct 2025 16:55:09 +0000 https://status.open.cx/#848a9dd7224a693e045a51e7c81419f80c7cccd46f5ec427449c0543a0bc9d91 Public APIs went down https://status.open.cx/ Wed, 08 Oct 2025 16:55:09 +0000 https://status.open.cx/#848a9dd7224a693e045a51e7c81419f80c7cccd46f5ec427449c0543a0bc9d91 Internal APIs went down https://status.open.cx/ Thu, 02 Oct 2025 01:22:23 +0000 https://status.open.cx/#eb58ea90022e54a702b50e4a87371f5d0cf17df45a52fdb812a2c360bba092de AI Agent recovered https://status.open.cx/ Thu, 02 Oct 2025 01:21:10 +0000 https://status.open.cx/#f7467b9d8c15e25a4f05b8329a1ebc7a364fb005b75e17423fc6c8a0f3c6a808 Public APIs recovered https://status.open.cx/ Thu, 02 Oct 2025 01:21:10 +0000 https://status.open.cx/#f7467b9d8c15e25a4f05b8329a1ebc7a364fb005b75e17423fc6c8a0f3c6a808 Internal APIs recovered https://status.open.cx/ Thu, 02 Oct 2025 01:21:00 +0000 https://status.open.cx/#bdb5559d07934f6cfe400915ffcd5481a2714c7174a5db6c2711a619c363110b Agentic Workflows recovered https://status.open.cx/ Thu, 02 Oct 2025 01:15:41 +0000 https://status.open.cx/#bdb5559d07934f6cfe400915ffcd5481a2714c7174a5db6c2711a619c363110b Agentic Workflows went down https://status.open.cx/ Thu, 02 Oct 2025 01:10:08 +0000 https://status.open.cx/#eb58ea90022e54a702b50e4a87371f5d0cf17df45a52fdb812a2c360bba092de AI Agent went down https://status.open.cx/ Thu, 02 Oct 2025 01:09:36 +0000 https://status.open.cx/#f7467b9d8c15e25a4f05b8329a1ebc7a364fb005b75e17423fc6c8a0f3c6a808 Public APIs went down https://status.open.cx/ Thu, 02 Oct 2025 01:09:36 +0000 https://status.open.cx/#f7467b9d8c15e25a4f05b8329a1ebc7a364fb005b75e17423fc6c8a0f3c6a808 Internal APIs went down https://status.open.cx/ Wed, 01 Oct 2025 05:05:27 +0000 https://status.open.cx/#e106c0670e1578dc9a3b9e44f474c7b6261084592cf27dd2198f0db31baf79b7 AI Agent recovered https://status.open.cx/ Wed, 01 Oct 2025 05:05:10 +0000 https://status.open.cx/#e17ddc3efa325919eb384de8888114352460984d009aab53fa2d1803dd1a4e20 Public APIs recovered https://status.open.cx/ Wed, 01 Oct 2025 05:05:10 +0000 https://status.open.cx/#e17ddc3efa325919eb384de8888114352460984d009aab53fa2d1803dd1a4e20 Internal APIs recovered https://status.open.cx/ Wed, 01 Oct 2025 05:03:40 +0000 https://status.open.cx/#e17ddc3efa325919eb384de8888114352460984d009aab53fa2d1803dd1a4e20 Public APIs went down https://status.open.cx/ Wed, 01 Oct 2025 05:03:40 +0000 https://status.open.cx/#e17ddc3efa325919eb384de8888114352460984d009aab53fa2d1803dd1a4e20 Internal APIs went down https://status.open.cx/ Wed, 01 Oct 2025 05:03:31 +0000 https://status.open.cx/#e106c0670e1578dc9a3b9e44f474c7b6261084592cf27dd2198f0db31baf79b7 AI Agent went down https://status.open.cx/ Sun, 28 Sep 2025 06:43:46 +0000 https://status.open.cx/#062ea98449306a3dde9008e504bc0dfc8f8af4caa1a282e0bdb13cbecd1ab75a AI Agent recovered https://status.open.cx/ Sun, 28 Sep 2025 06:29:16 +0000 https://status.open.cx/#062ea98449306a3dde9008e504bc0dfc8f8af4caa1a282e0bdb13cbecd1ab75a AI Agent went down https://status.open.cx/ Thu, 18 Sep 2025 22:48:22 +0000 https://status.open.cx/#a125c6c12c11132c3f69bd6d7bf1e89b20e35f0843cefeb56920f896d9ef4b4a Dashboard recovered https://status.open.cx/ Thu, 18 Sep 2025 22:48:06 +0000 https://status.open.cx/#a125c6c12c11132c3f69bd6d7bf1e89b20e35f0843cefeb56920f896d9ef4b4a Dashboard went down https://status.open.cx/ Mon, 15 Sep 2025 21:45:08 +0000 https://status.open.cx/#b4b88922cce968d26b99f976264ba229a98ab1e68a03220ca0dbf95179236c59 AI Agent recovered https://status.open.cx/ Mon, 15 Sep 2025 21:44:20 +0000 https://status.open.cx/#b4b88922cce968d26b99f976264ba229a98ab1e68a03220ca0dbf95179236c59 AI Agent went down https://status.open.cx/ Tue, 09 Sep 2025 08:43:56 +0000 https://status.open.cx/#85c57c7ef939af476fd8facc427daa0aae44a472d651fc039718c9143b305d7a AI Agent recovered https://status.open.cx/ Tue, 09 Sep 2025 08:42:04 +0000 https://status.open.cx/#85c57c7ef939af476fd8facc427daa0aae44a472d651fc039718c9143b305d7a AI Agent went down https://status.open.cx/ Wed, 03 Sep 2025 19:11:32 +0000 https://status.open.cx/#d2fd858bfb6ea17e0e0ef69c5522cb0acd34a0dcf1ce08e9060e973cda710851 Dashboard recovered https://status.open.cx/ Wed, 03 Sep 2025 19:10:23 +0000 https://status.open.cx/#d2fd858bfb6ea17e0e0ef69c5522cb0acd34a0dcf1ce08e9060e973cda710851 Dashboard went down https://status.open.cx/ Sun, 31 Aug 2025 12:55:07 +0000 https://status.open.cx/#c3601ae1bc7af0420a628f7057d3a24f7fb70ab1ef49945a080cf2639b7c77cc AI Agent recovered https://status.open.cx/ Sun, 31 Aug 2025 12:54:42 +0000 https://status.open.cx/#c3601ae1bc7af0420a628f7057d3a24f7fb70ab1ef49945a080cf2639b7c77cc AI Agent went down https://status.open.cx/ Fri, 29 Aug 2025 22:13:21 +0000 https://status.open.cx/#5f451b4d0ff855af3fbd5fd4c1ddbda445131a85da590e05bf61f18eb2ab450f AI Agent recovered https://status.open.cx/ Fri, 29 Aug 2025 22:04:08 +0000 https://status.open.cx/#5f451b4d0ff855af3fbd5fd4c1ddbda445131a85da590e05bf61f18eb2ab450f AI Agent went down https://status.open.cx/ Thu, 28 Aug 2025 14:55:26 +0000 https://status.open.cx/#93d730eeaaec6943f08c0f11302e11699e85c22545b2b13a647aae2687a711c7 AI Agent recovered https://status.open.cx/ Thu, 28 Aug 2025 14:52:20 +0000 https://status.open.cx/#93d730eeaaec6943f08c0f11302e11699e85c22545b2b13a647aae2687a711c7 AI Agent went down https://status.open.cx/ Wed, 27 Aug 2025 10:20:35 +0000 https://status.open.cx/#ff69ad85e31ce723b3e9e3ffa40edd9a91b772ec9e0863658c0d56a26c4e416b AI Agent recovered https://status.open.cx/ Wed, 27 Aug 2025 10:12:19 +0000 https://status.open.cx/#ff69ad85e31ce723b3e9e3ffa40edd9a91b772ec9e0863658c0d56a26c4e416b AI Agent went down https://status.open.cx/ Wed, 13 Aug 2025 11:43:13 +0000 https://status.open.cx/#81c664da19ec615d4624b96e876571299c1750aab42f662223b864be39b146ae AI Agent recovered https://status.open.cx/ Wed, 13 Aug 2025 11:32:13 +0000 https://status.open.cx/#81c664da19ec615d4624b96e876571299c1750aab42f662223b864be39b146ae AI Agent went down https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/603942 Mon, 16 Jun 2025 14:18:00 -0000 https://status.open.cx/incident/603942#04a2d469198bc33efdbf344f679515e52b06241ee2033f6bfb26ee9d4c4711e6 We are receiving reports that the dashboard is unavailable, and we are pushing a fix. 2/2 https://status.open.cx/incident/542617 Wed, 09 Apr 2025 15:33:00 -0000 https://status.open.cx/incident/542617#f3e10df7f64c8599c6e1a12510171fab7867783fa0946d59e924702faa0d6b83 We are seeing a partial disruption in our Intercom WhatsApp integration; the AI agent might not respond to these messages. https://status.open.cx/incident/523531 Thu, 06 Mar 2025 06:45:00 -0000 https://status.open.cx/incident/523531#66c95c807a34cf83138439106ac7be5bd7fcb741d0efc8f819c8683ca6496259 Migration done successfully. https://status.open.cx/incident/514270 Mon, 17 Feb 2025 06:30:00 -0000 https://status.open.cx/incident/514270#0b6a462534c784f92a7e5056a4188cfc6320f39bac43d91e91fcc9eaa4af45c2 We are investigating a case in which messages sent by the human agent from Zendesk might not appear for the end customer via chat widget and email. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:20:00 -0000 https://status.open.cx/incident/505008#1f39a9c94fd752d8aa22b55ee61710fae9b7a240a8cf8e5d772124a113957df8 We are back again. We are closely monitoring the recovered services. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:14:00 -0000 https://status.open.cx/incident/505008#6d6eeda9611b8b6c895f3fdaaf42a5615a9bf6f9af0fd9f09c38b2d30c4fb1d8 Our API is down, and the team is looking into it. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:49:00 -0000 https://status.open.cx/incident/491917#291f25e29092cd8c321f7c448a8d208ee8328a08c60c967b82c5c8205d072373 We have verified that the fix is working, and the team is now exploring ways to retrieve the messages that were not stored. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:44:00 -0000 https://status.open.cx/incident/491917#a9260db60bdf056cd1f6e36076dad6418c6b03066b0d96b9fb9b377e0e4686f2 We have deployed a fix and are currently monitoring the situation. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:33:31 -0000 https://status.open.cx/incident/491917#d365d1a9968721bdd7df348cfde731257aabe1a93feb2e2faa430afdb43a7099 We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.