Incidents and maintenance reported on status page for OpenCX https://status.open.cx/ https://d1lppblt9t2x15.cloudfront.net/logos/749d8e99117a5749101c97c8c1ae3c62.png https://status.open.cx/ en https://status.open.cx/incident/1092768 Sat, 17 Oct 2026 08:20:24 -0000 https://status.open.cx/incident/1092768#121de4169338f1e214d77df316c771d6f0fd217971264af7c05faa84479e87f6 Incident Voice recovered. https://status.open.cx/incident/1092768 Sat, 17 Oct 2026 08:15:15 -0000 https://status.open.cx/incident/1092768#ee02a4b7a40b8e9c74d8feb301eeddd420ca3a1669f750e0586b3f12bf6f134a Incident Voice went down. https://status.open.cx/incident/1091651 Fri, 16 Oct 2026 02:28:06 -0000 https://status.open.cx/incident/1091651#0e40b748ecbe7529f4aa77e48737a481d1c05a08717e55e92110a5048f2a4985 Incident AI Features (external provider) recovered. https://status.open.cx/incident/1091651 Fri, 16 Oct 2026 02:25:11 -0000 https://status.open.cx/incident/1091651#dc491ed3d06f336ec5d28d86d7765c3dbe378ecd82f4a0bdc1b7bb0f39f2f219 Incident Public APIs and Internal APIs recovered. https://status.open.cx/incident/1091651 Fri, 16 Oct 2026 02:11:37 -0000 https://status.open.cx/incident/1091651#0d0aafaa7a21817ffd5615734889f92597e5119793de4a7db59bb5dc3c90635d Incident AI Features (external provider) went down. https://status.open.cx/incident/1091651 Fri, 16 Oct 2026 02:09:54 -0000 https://status.open.cx/incident/1091651#04918a7d35fb65ac55d1b0293f06d52aa25a2d5b047c7637168c8aecfebf4fd9 Incident Public APIs and Internal APIs went down. https://status.open.cx/incident/1078667 Wed, 30 Sep 2026 21:40:00 -0000 https://status.open.cx/incident/1078667#c5566cb73b10603aa1e4d05c410862c9cdae84d77e3ed9617d5ec5378a5a8781 Incident The AI agent was failing to reply to most customer messages across all channels, and automatic tagging and some automated session actions were also affected. A fix has been applied and AI replies are working normally again. Messages received while the issue was ongoing may not have received an AI reply. We're continuing to monitor. https://status.open.cx/incident/1075606 Sun, 27 Sep 2026 22:12:00 -0000 https://status.open.cx/incident/1075606#3cbba1288f123169f75a3ce9874c8102be9d53fa871349d754036effe7d6cb42 Incident This issue has been fixed. New Companion sessions are starting normally again. Thank you for your patience. https://status.open.cx/incident/1075606 Sun, 27 Sep 2026 21:28:00 -0000 https://status.open.cx/incident/1075606#57b76f06a6c2a40cb107684b5fe009501133a978978590e755269c320b9e718b Incident We're still seeing some new Companion sessions fail to start or take longer than usual. We've identified the cause and are working on a fix. We'll post another update within 1 hour. https://status.open.cx/incident/1075606 Sun, 27 Sep 2026 18:56:00 -0000 https://status.open.cx/incident/1075606#658b418653aaff932d717a5ca59ce348df120479fb934abf346969b3e07147ec Incident Some new Companion sessions are failing to start or taking longer than usual to respond. We've identified the cause and are rolling out a fix. We'll post another update within 2 hours. https://status.open.cx/incident/1065908 Wed, 16 Sep 2026 20:54:00 -0000 https://status.open.cx/incident/1065908#09e405a696da47e9545ea05f13e1ded5c046c3e4df3f66ade2c9af4ecee65f6a Incident Companion is working normally again. Replies to new messages are delivered as expected. If a message you sent earlier didn't get a reply, please send it again. Thanks for your patience. https://status.open.cx/incident/1065908 Wed, 16 Sep 2026 19:59:00 -0000 https://status.open.cx/incident/1065908#2287b66ce22f190a9eba0cdbd030750a5c2ec206df67b7d1a82b31ce491d2ac6 Incident The fix is now live and Companion is replying to new messages again. If a message you sent earlier didn't get a reply, please send it again. Refreshing the page while a reply is in progress may not show the reply yet; we're working on that and will post an update once it's fully resolved. https://status.open.cx/incident/1065908 Wed, 16 Sep 2026 19:03:00 -0000 https://status.open.cx/incident/1065908#5b36f8dd0f7e36129bec5845877d4dec7919abea8b4c2f18b6d84a7715aa1de7 Incident We've prepared a fix and are deploying it now. Until it's live, Companion won't show replies to new messages. Everything else on the platform is working normally. We'll post another update once replies are back. https://status.open.cx/incident/1065908 Wed, 16 Sep 2026 18:39:00 -0000 https://status.open.cx/incident/1065908#2e1aaa0e897f13146f4247c0683c167e880ec5a61ba22d4d4e20a1a73bda899a Incident Companion is not showing replies to new messages. Existing conversations can still be opened, and the rest of the platform, including your AI agents, channels and inbox, is working normally. We've identified the cause and are rolling out a fix. We'll post an update as soon as replies are restored. https://status.open.cx/incident/1064488 Tue, 15 Sep 2026 16:35:14 -0000 https://status.open.cx/incident/1064488#2c348f7ee4d3f80fc0bacb00f101812da46f2392ef38f27feb2fed12300e5e79 Incident Voice recovered. https://status.open.cx/incident/1064488 Tue, 15 Sep 2026 16:25:18 -0000 https://status.open.cx/incident/1064488#e444f6b18faced2b271d02e0ba4155c4f06240166ea1244db15758d798c29da2 Incident Voice went down. https://status.open.cx/incident/1063038 Mon, 14 Sep 2026 15:14:00 -0000 https://status.open.cx/incident/1063038#bce7307eeef7b304bc142be267afc8144926d2956f084f498faa9b2886825425 Incident The issue has now been resolved. The team is monitoring the overall service performance and will update you in the event of any expected service degradation. https://status.open.cx/incident/1063038 Mon, 14 Sep 2026 14:31:00 -0000 https://status.open.cx/incident/1063038#c6237e272de42de1126f0312c6186d3d7e02dfc15b8feb32b9b78eb6f9a3d955 Incident Our team is investigating the issue and working to restore normal performance. There is no impact on any of the core services. https://status.open.cx/incident/1058072 Wed, 09 Sep 2026 20:29:51 -0000 https://status.open.cx/incident/1058072#36757d6897aabc751be2df472d411b108f3b928322a317787d3bd95343c3d9df Incident AI Voice recovered. https://status.open.cx/incident/1058072 Wed, 09 Sep 2026 20:25:16 -0000 https://status.open.cx/incident/1058072#056df4d9dfbeea06597c4c6e7ec60b72813d63b2e1e66bde088bad8bcbd77771 Incident AI Voice went down. https://status.open.cx/incident/1057934 Wed, 09 Sep 2026 15:56:00 -0000 https://status.open.cx/incident/1057934#ccacb3a3c4ad19d9cc97c08231fb3fa657278988f143b0035a544b8859a957a3 Incident Dashboard access was restored at 15:56 UTC on September 9, 2026. The disruption lasted 12 minutes. https://status.open.cx/incident/1057934 Wed, 09 Sep 2026 15:44:00 -0000 https://status.open.cx/incident/1057934#276264f0034abc53bc6510608b37f4deb60baed56b672a9d284e79e0fb55370a Incident The dashboard was unavailable starting at 15:44 UTC on September 9, 2026. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:52:00 -0000 https://status.open.cx/incident/827986#c77188499afc621a3c7330e6517932a5f280edbf7d760ef537e03b2d75c1701d Incident We are back to normal operation across all of our servers. Our team will continue to monitor the systems closely to ensure continued stability. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:50:00 -0000 https://status.open.cx/incident/827986#3f1ca69eb5d541590effc9bcb4a542aab10b57149214e5a171f19c9159bbbb3f Incident We have deployed a potential fix and are seeing full recovery across our EU and North America servers. GCC servers are still recovering. Our team is actively monitoring the situation and will provide further updates shortly. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:47:00 -0000 https://status.open.cx/incident/827986#a0b7e02a6142fbc1e6cbecaeea47ea71df10458364c29060f6b659baf1e9da47 Incident We are currently investigating elevated error rates affecting our AI services. Our team is actively working to identify the root cause and will share updates as soon as we have more information. https://status.open.cx/incident/817638 Tue, 03 Feb 2026 14:21:00 -0000 https://status.open.cx/incident/817638#3b8a5e3b0ffe0920db5dd4aeb8f9c06729cc2894ef3918f1e6aee98b66f48d4c Incident We are seeing degraded performance failures to respond to some messages; our team is looking at it at the moment. https://status.open.cx/incident/807415 Mon, 19 Jan 2026 15:01:00 -0000 https://status.open.cx/incident/807415#2c4eb343d1a806514214f9edfdcda5f4e041e2f366ad6d0766f17ea479b1baa9 Incident AI training is not accessible at the moment. We are performing a data migration, and our AI training features may be degraded, including third-party connections. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Incident Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca Incident We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/603942 Mon, 16 Jun 2025 14:18:00 -0000 https://status.open.cx/incident/603942#04a2d469198bc33efdbf344f679515e52b06241ee2033f6bfb26ee9d4c4711e6 Incident We are receiving reports that the dashboard is unavailable, and we are pushing a fix. 2/2 https://status.open.cx/incident/542617 Wed, 09 Apr 2025 15:33:00 -0000 https://status.open.cx/incident/542617#f3e10df7f64c8599c6e1a12510171fab7867783fa0946d59e924702faa0d6b83 Incident We are seeing a partial disruption in our Intercom WhatsApp integration; the AI agent might not respond to these messages. https://status.open.cx/incident/523531 Thu, 06 Mar 2025 06:45:00 -0000 https://status.open.cx/incident/523531#66c95c807a34cf83138439106ac7be5bd7fcb741d0efc8f819c8683ca6496259 Incident Migration done successfully. https://status.open.cx/incident/514270 Mon, 17 Feb 2025 06:30:00 -0000 https://status.open.cx/incident/514270#0b6a462534c784f92a7e5056a4188cfc6320f39bac43d91e91fcc9eaa4af45c2 Incident We are investigating a case in which messages sent by the human agent from Zendesk might not appear for the end customer via chat widget and email. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:20:00 -0000 https://status.open.cx/incident/505008#1f39a9c94fd752d8aa22b55ee61710fae9b7a240a8cf8e5d772124a113957df8 Incident We are back again. We are closely monitoring the recovered services. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:14:00 -0000 https://status.open.cx/incident/505008#6d6eeda9611b8b6c895f3fdaaf42a5615a9bf6f9af0fd9f09c38b2d30c4fb1d8 Incident Our API is down, and the team is looking into it. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:49:00 -0000 https://status.open.cx/incident/491917#291f25e29092cd8c321f7c448a8d208ee8328a08c60c967b82c5c8205d072373 Incident We have verified that the fix is working, and the team is now exploring ways to retrieve the messages that were not stored. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:44:00 -0000 https://status.open.cx/incident/491917#a9260db60bdf056cd1f6e36076dad6418c6b03066b0d96b9fb9b377e0e4686f2 Incident We have deployed a fix and are currently monitoring the situation. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:33:31 -0000 https://status.open.cx/incident/491917#d365d1a9968721bdd7df348cfde731257aabe1a93feb2e2faa430afdb43a7099 Incident We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.