Incidents reported on status page for OpenCX https://status.open.cx/ https://d1lppblt9t2x15.cloudfront.net/logos/84ba2cd415ee701095b42e9f8b43dc97.jpeg https://status.open.cx/ en https://status.open.cx/ Sat, 25 Jul 2026 06:45:19 +0000 https://status.open.cx/#6d5fed10d191bfd4bfb534685195941e2620cceea312c25f0cdccf2a491e76c4 AI Agent recovered https://status.open.cx/ Sat, 25 Jul 2026 06:42:00 +0000 https://status.open.cx/#6d5fed10d191bfd4bfb534685195941e2620cceea312c25f0cdccf2a491e76c4 AI Agent went down https://status.open.cx/ Sun, 19 Jul 2026 13:56:22 +0000 https://status.open.cx/#da6a656e34bef540ebd3f515af20a4d23146b84010d9a9014054a7bb5db5b9e0 AI Agent recovered https://status.open.cx/ Sun, 19 Jul 2026 13:55:37 +0000 https://status.open.cx/#7cee81e51fecff6a9693587729531cb35c2d7e6aa212da231d24448f2ce3c303 Internal APIs recovered https://status.open.cx/ Sun, 19 Jul 2026 13:29:58 +0000 https://status.open.cx/#7cee81e51fecff6a9693587729531cb35c2d7e6aa212da231d24448f2ce3c303 Internal APIs went down https://status.open.cx/ Sun, 19 Jul 2026 13:11:10 +0000 https://status.open.cx/#da6a656e34bef540ebd3f515af20a4d23146b84010d9a9014054a7bb5db5b9e0 AI Agent went down https://status.open.cx/ Wed, 08 Jul 2026 10:04:02 +0000 https://status.open.cx/#7a4da9299de76f1da729b8e49c55d6d8a4a623134363eaa6f5a64225e8d7d63b AI Agent recovered https://status.open.cx/ Wed, 08 Jul 2026 10:03:41 +0000 https://status.open.cx/#7a4da9299de76f1da729b8e49c55d6d8a4a623134363eaa6f5a64225e8d7d63b AI Agent went down https://status.open.cx/ Mon, 06 Jul 2026 11:42:23 +0000 https://status.open.cx/#b16ee1a249ded7406025d5a13d6daab4ce331d4f586e8c16afb32b94963d7715 AI Agent recovered https://status.open.cx/ Mon, 06 Jul 2026 11:39:58 +0000 https://status.open.cx/#b16ee1a249ded7406025d5a13d6daab4ce331d4f586e8c16afb32b94963d7715 AI Agent went down https://status.open.cx/ Mon, 06 Jul 2026 06:21:57 +0000 https://status.open.cx/#9813f0f296808c5766fffc2e441908e934bf6030905a6f51120935f12b0a42bf AI Agent recovered https://status.open.cx/ Mon, 06 Jul 2026 06:21:36 +0000 https://status.open.cx/#9813f0f296808c5766fffc2e441908e934bf6030905a6f51120935f12b0a42bf AI Agent went down https://status.open.cx/ Fri, 03 Jul 2026 15:26:11 +0000 https://status.open.cx/#42e8fadacac6465a10ab00bb9a065dc633887c6b9b9f900c9216bc979c658ae1 AI Agent recovered https://status.open.cx/ Fri, 03 Jul 2026 15:25:36 +0000 https://status.open.cx/#3295c87f63fd4e036f405e8b3ba734bf0be3d0145a5f7d5ac4517cc9c1a35de0 Internal APIs recovered https://status.open.cx/ Fri, 03 Jul 2026 15:16:37 +0000 https://status.open.cx/#3295c87f63fd4e036f405e8b3ba734bf0be3d0145a5f7d5ac4517cc9c1a35de0 Internal APIs went down https://status.open.cx/ Fri, 03 Jul 2026 15:16:00 +0000 https://status.open.cx/#42e8fadacac6465a10ab00bb9a065dc633887c6b9b9f900c9216bc979c658ae1 AI Agent went down https://status.open.cx/ Fri, 03 Jul 2026 15:08:31 +0000 https://status.open.cx/#2879633ca94e5e5ccfce2487f85addff6ac2d7830743a9dec5b0a96f5ab4c307 AI Agent recovered https://status.open.cx/ Fri, 03 Jul 2026 15:07:36 +0000 https://status.open.cx/#7981fa84115b2798fc76e39367efadd742465ce0fafa065b76666f43c944b84b Internal APIs recovered https://status.open.cx/ Fri, 03 Jul 2026 15:06:29 +0000 https://status.open.cx/#7981fa84115b2798fc76e39367efadd742465ce0fafa065b76666f43c944b84b Internal APIs went down https://status.open.cx/ Fri, 03 Jul 2026 15:06:26 +0000 https://status.open.cx/#2879633ca94e5e5ccfce2487f85addff6ac2d7830743a9dec5b0a96f5ab4c307 AI Agent went down https://status.open.cx/ Wed, 10 Jun 2026 06:03:03 +0000 https://status.open.cx/#a970da8284de28a4725a216823252c958f7393cca38de96d481b8f71cb231178 AI Agent recovered https://status.open.cx/ Wed, 10 Jun 2026 06:00:57 +0000 https://status.open.cx/#dbf8c7b83baf50783cd687125f2f43e928f22b3f4b19e86a8989693e811ef975 Internal APIs recovered https://status.open.cx/ Wed, 10 Jun 2026 05:59:00 +0000 https://status.open.cx/#54acf36742aaffee5d3ef184b3b6b142b3fb70779f13e9215fc51b1e94faaa00 Agentic Workflows recovered https://status.open.cx/ Wed, 10 Jun 2026 05:58:40 +0000 https://status.open.cx/#54acf36742aaffee5d3ef184b3b6b142b3fb70779f13e9215fc51b1e94faaa00 Agentic Workflows went down https://status.open.cx/ Wed, 10 Jun 2026 05:51:58 +0000 https://status.open.cx/#a970da8284de28a4725a216823252c958f7393cca38de96d481b8f71cb231178 AI Agent went down https://status.open.cx/ Wed, 10 Jun 2026 05:51:18 +0000 https://status.open.cx/#dbf8c7b83baf50783cd687125f2f43e928f22b3f4b19e86a8989693e811ef975 Internal APIs went down https://status.open.cx/ Wed, 03 Jun 2026 19:36:01 +0000 https://status.open.cx/#3b4fcdd17e04aa11a4af461a1222dbd43a6943a9cc51350639297c4d3b34db61 AI Agent recovered https://status.open.cx/ Wed, 03 Jun 2026 19:35:35 +0000 https://status.open.cx/#7abd2123e44d9fe0b333dd230ef692c86e06643f28feb4642a9f55dd4a6fb4c4 Internal APIs recovered https://status.open.cx/ Wed, 03 Jun 2026 19:35:05 +0000 https://status.open.cx/#3b4fcdd17e04aa11a4af461a1222dbd43a6943a9cc51350639297c4d3b34db61 AI Agent went down https://status.open.cx/ Wed, 03 Jun 2026 19:34:51 +0000 https://status.open.cx/#7abd2123e44d9fe0b333dd230ef692c86e06643f28feb4642a9f55dd4a6fb4c4 Internal APIs went down https://status.open.cx/ Tue, 02 Jun 2026 11:32:14 +0000 https://status.open.cx/#06cf3c997eac95fa22c6a35868f76783a1f62c6096fb5dd829b20aba4a4f8c23 AI Agent recovered https://status.open.cx/ Tue, 02 Jun 2026 11:15:58 +0000 https://status.open.cx/#06cf3c997eac95fa22c6a35868f76783a1f62c6096fb5dd829b20aba4a4f8c23 AI Agent went down https://status.open.cx/ Fri, 29 May 2026 19:17:28 +0000 https://status.open.cx/#9acce9a757f1284557d81a3c578759199c53d4528a38a49b712e53ffcfe00191 AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 19:16:23 +0000 https://status.open.cx/#45e24209c45a56fb17e40af7b757300b78bbeaed71c233665e10e2573d809683 Internal APIs recovered https://status.open.cx/ Fri, 29 May 2026 19:16:01 +0000 https://status.open.cx/#715e5161591c8fb9f17885d737c26d6997a2a974c9c826fde497983e3da8d02d Agentic Workflows recovered https://status.open.cx/ Fri, 29 May 2026 19:13:06 +0000 https://status.open.cx/#45e24209c45a56fb17e40af7b757300b78bbeaed71c233665e10e2573d809683 Internal APIs went down https://status.open.cx/ Fri, 29 May 2026 19:12:59 +0000 https://status.open.cx/#9acce9a757f1284557d81a3c578759199c53d4528a38a49b712e53ffcfe00191 AI Agent went down https://status.open.cx/ Fri, 29 May 2026 19:11:50 +0000 https://status.open.cx/#715e5161591c8fb9f17885d737c26d6997a2a974c9c826fde497983e3da8d02d Agentic Workflows went down https://status.open.cx/ Fri, 29 May 2026 12:14:41 +0000 https://status.open.cx/#c7a3f346a9245ffec8510ef5413007a925dc386fdf5b0dd9356a4f87b270244a AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 10:24:55 +0000 https://status.open.cx/#c7a3f346a9245ffec8510ef5413007a925dc386fdf5b0dd9356a4f87b270244a AI Agent went down https://status.open.cx/ Fri, 29 May 2026 10:19:16 +0000 https://status.open.cx/#df2ab8d10dfab8566f470bfddf7b0191b99f84e30719712a9e943b5085951fb6 AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 09:55:38 +0000 https://status.open.cx/#df2ab8d10dfab8566f470bfddf7b0191b99f84e30719712a9e943b5085951fb6 AI Agent went down https://status.open.cx/ Fri, 29 May 2026 09:39:02 +0000 https://status.open.cx/#59cb315eb6b67e29e0c6533a9c1459a520474b008ed60b371b9e5b18d4147e68 AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 09:27:38 +0000 https://status.open.cx/#59cb315eb6b67e29e0c6533a9c1459a520474b008ed60b371b9e5b18d4147e68 AI Agent went down https://status.open.cx/ Fri, 29 May 2026 08:57:57 +0000 https://status.open.cx/#ed32b9a55f55ce778af73b6d391b2a4398e67c34b403cf5e81c84fd75e4a97ac AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 08:56:35 +0000 https://status.open.cx/#ed32b9a55f55ce778af73b6d391b2a4398e67c34b403cf5e81c84fd75e4a97ac AI Agent went down https://status.open.cx/ Fri, 29 May 2026 08:26:16 +0000 https://status.open.cx/#8abc85d28a7cbf3913643cf5bed5ce5fd844c0d7cc63d5c724823dcef1dcb6b3 AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 08:24:55 +0000 https://status.open.cx/#8abc85d28a7cbf3913643cf5bed5ce5fd844c0d7cc63d5c724823dcef1dcb6b3 AI Agent went down https://status.open.cx/ Fri, 29 May 2026 07:45:03 +0000 https://status.open.cx/#b698a7b973365e8bab5513a3595b27effaecec979a962c85e90e76dd7ca74775 AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 07:43:52 +0000 https://status.open.cx/#b698a7b973365e8bab5513a3595b27effaecec979a962c85e90e76dd7ca74775 AI Agent went down https://status.open.cx/ Fri, 29 May 2026 07:36:58 +0000 https://status.open.cx/#7fd18d22e36782c3245e1cace500d281af0c165dc6230e77c471daee64303ddf AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 07:32:37 +0000 https://status.open.cx/#7fd18d22e36782c3245e1cace500d281af0c165dc6230e77c471daee64303ddf AI Agent went down https://status.open.cx/ Fri, 29 May 2026 02:36:47 +0000 https://status.open.cx/#9b11bbf4967cf4131f2097dbba5ff83bd8254ce572e78fc784d7bdf1a662fb71 AI Agent recovered https://status.open.cx/ Fri, 29 May 2026 02:35:34 +0000 https://status.open.cx/#9b11bbf4967cf4131f2097dbba5ff83bd8254ce572e78fc784d7bdf1a662fb71 AI Agent went down https://status.open.cx/ Wed, 20 May 2026 15:17:03 +0000 https://status.open.cx/#38cc1746c707689dae2df256a04df4021ce2af11c84c477215f51ad4be40d2cd Dashboard recovered https://status.open.cx/ Wed, 20 May 2026 15:14:43 +0000 https://status.open.cx/#f24048600c4531239835fd98e7b1fb6925f937051fbaffe6cc1772971c4aa54c AI Agent recovered https://status.open.cx/ Wed, 20 May 2026 15:14:07 +0000 https://status.open.cx/#f24048600c4531239835fd98e7b1fb6925f937051fbaffe6cc1772971c4aa54c AI Agent went down https://status.open.cx/ Wed, 20 May 2026 15:12:44 +0000 https://status.open.cx/#38cc1746c707689dae2df256a04df4021ce2af11c84c477215f51ad4be40d2cd Dashboard went down https://status.open.cx/ Wed, 06 May 2026 15:54:11 +0000 https://status.open.cx/#3a7cf18ed413601f2ffe75f63c31b0dadd64c2498bd11d518ad99137e711daeb Dashboard recovered https://status.open.cx/ Wed, 06 May 2026 15:53:23 +0000 https://status.open.cx/#3a7cf18ed413601f2ffe75f63c31b0dadd64c2498bd11d518ad99137e711daeb Dashboard went down https://status.open.cx/ Wed, 06 May 2026 15:42:29 +0000 https://status.open.cx/#a3aec7c4184fc9e6c0804b57191198c56a4dfc9b8890d24ee97ba70fa3936719 Dashboard recovered https://status.open.cx/ Wed, 06 May 2026 15:38:31 +0000 https://status.open.cx/#a3aec7c4184fc9e6c0804b57191198c56a4dfc9b8890d24ee97ba70fa3936719 Dashboard went down https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:52:00 -0000 https://status.open.cx/incident/827986#c77188499afc621a3c7330e6517932a5f280edbf7d760ef537e03b2d75c1701d We are back to normal operation across all of our servers. Our team will continue to monitor the systems closely to ensure continued stability. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:50:00 -0000 https://status.open.cx/incident/827986#3f1ca69eb5d541590effc9bcb4a542aab10b57149214e5a171f19c9159bbbb3f We have deployed a potential fix and are seeing full recovery across our EU and North America servers. GCC servers are still recovering. Our team is actively monitoring the situation and will provide further updates shortly. https://status.open.cx/incident/827986 Wed, 18 Feb 2026 11:47:00 -0000 https://status.open.cx/incident/827986#a0b7e02a6142fbc1e6cbecaeea47ea71df10458364c29060f6b659baf1e9da47 We are currently investigating elevated error rates affecting our AI services. Our team is actively working to identify the root cause and will share updates as soon as we have more information. https://status.open.cx/incident/817638 Tue, 03 Feb 2026 14:21:00 -0000 https://status.open.cx/incident/817638#3b8a5e3b0ffe0920db5dd4aeb8f9c06729cc2894ef3918f1e6aee98b66f48d4c We are seeing degraded performance failures to respond to some messages; our team is looking at it at the moment. https://status.open.cx/incident/807415 Mon, 19 Jan 2026 15:01:00 -0000 https://status.open.cx/incident/807415#2c4eb343d1a806514214f9edfdcda5f4e041e2f366ad6d0766f17ea479b1baa9 AI training is not accessible at the moment. We are performing a data migration, and our AI training features may be degraded, including third-party connections. https://status.open.cx/incident/625094 Thu, 24 Jul 2025 10:31:00 -0000 https://status.open.cx/incident/625094#61b76e2ae16f9ef5f3b10a6b7469f2e0aebbd5512413feb945eca3f312fe0896 Our APIs were unavailable due to a faulty database migration. During this time, our AI agents were unable to process any incoming support messages or tickets. Our team is working on adding the necessary mitigations to prevent this from happening in the future. https://status.open.cx/incident/612866 Wed, 02 Jul 2025 06:05:00 -0000 https://status.open.cx/incident/612866#8d5cfc45abb01e69fc610bb96980ddb1c4f0bdf371f21debcf0708dee8ed4dca We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability. https://status.open.cx/incident/603942 Mon, 16 Jun 2025 14:18:00 -0000 https://status.open.cx/incident/603942#04a2d469198bc33efdbf344f679515e52b06241ee2033f6bfb26ee9d4c4711e6 We are receiving reports that the dashboard is unavailable, and we are pushing a fix. 2/2 https://status.open.cx/incident/542617 Wed, 09 Apr 2025 15:33:00 -0000 https://status.open.cx/incident/542617#f3e10df7f64c8599c6e1a12510171fab7867783fa0946d59e924702faa0d6b83 We are seeing a partial disruption in our Intercom WhatsApp integration; the AI agent might not respond to these messages. https://status.open.cx/incident/523531 Thu, 06 Mar 2025 06:45:00 -0000 https://status.open.cx/incident/523531#66c95c807a34cf83138439106ac7be5bd7fcb741d0efc8f819c8683ca6496259 Migration done successfully. https://status.open.cx/incident/514270 Mon, 17 Feb 2025 06:30:00 -0000 https://status.open.cx/incident/514270#0b6a462534c784f92a7e5056a4188cfc6320f39bac43d91e91fcc9eaa4af45c2 We are investigating a case in which messages sent by the human agent from Zendesk might not appear for the end customer via chat widget and email. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:20:00 -0000 https://status.open.cx/incident/505008#1f39a9c94fd752d8aa22b55ee61710fae9b7a240a8cf8e5d772124a113957df8 We are back again. We are closely monitoring the recovered services. https://status.open.cx/incident/505008 Fri, 31 Jan 2025 12:14:00 -0000 https://status.open.cx/incident/505008#6d6eeda9611b8b6c895f3fdaaf42a5615a9bf6f9af0fd9f09c38b2d30c4fb1d8 Our API is down, and the team is looking into it. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:49:00 -0000 https://status.open.cx/incident/491917#291f25e29092cd8c321f7c448a8d208ee8328a08c60c967b82c5c8205d072373 We have verified that the fix is working, and the team is now exploring ways to retrieve the messages that were not stored. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:44:00 -0000 https://status.open.cx/incident/491917#a9260db60bdf056cd1f6e36076dad6418c6b03066b0d96b9fb9b377e0e4686f2 We have deployed a fix and are currently monitoring the situation. https://status.open.cx/incident/491917 Tue, 07 Jan 2025 10:33:31 -0000 https://status.open.cx/incident/491917#d365d1a9968721bdd7df348cfde731257aabe1a93feb2e2faa430afdb43a7099 We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.