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Degraded
Degraded
Some user messages might not get stored
Started 7 Jan at 12:33am HST, resolved 7 Jan at 12:49am HST.
Internal APIs
Resolved
We have verified that the fix is working, and the team is now exploring ways to retrieve the messages that were not stored.
Posted 7 Jan at 12:49am HST.
Updated
We have deployed a fix and are currently monitoring the situation.
Posted 7 Jan at 12:44am HST.
Created
We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.
Posted 7 Jan at 12:33am HST.