Previous incidents

July 2025
Jul 01, 2025
1 incident

Elevated OpenAI errors

Resolved Jul 01 at 09:05pm HDT

We previously reported an elevated error rate from OpenAI, which caused some conversations to be handed off due to processing issues with our AI provider, OpenAI. Error rates have now significantly decreased, and operations are back to normal. We will continue to monitor the system closely to ensure ongoing stability.

June 2025
Jun 16, 2025
1 incident

The dashboard is unavailable.

Resolved Jun 16 at 05:18am HDT

We are receiving reports that the dashboard is unavailable, and we are pushing a fix.

2/2

May 2025
No incidents reported