Resolved

The dashboard might not be available for some users.

Migration done successfully.

Resolved

Zendesk Messages

We are investigating a case in which messages sent by the human agent from Zendesk might not appear for the end customer via chat widget and email.

Downtime

The API is down

Our API is down, and the team is looking into it.

Degraded

Some user messages might not get stored

We have identified an issue where some messages may fail to store correctly due to a malfunctioning code release. However, this does not affect end users. The impact is limited to the human agent side when they pick up tickets. the team Is working on it.