Previous incidents
AI agent replies failing
Resolved Sep 30, 2026 at 9:40pm UTC
The AI agent was failing to reply to most customer messages across all channels, and automatic tagging and some automated session actions were also affected. A fix has been applied and AI replies are working normally again. Messages received while the issue was ongoing may not have received an AI reply. We're continuing to monitor.
Some Companion sessions are slow or failing to start
Resolved Sep 27, 2026 at 10:12pm UTC
This issue has been fixed. New Companion sessions are starting normally again. Thank you for your patience.
2 previous updates
Companion replies are delayed
Resolved Sep 16, 2026 at 8:54pm UTC
Companion is working normally again. Replies to new messages are delivered as expected. If a message you sent earlier didn't get a reply, please send it again. Thanks for your patience.
3 previous updates
Voice is down
Resolved Sep 15, 2026 at 4:35pm UTC
Voice recovered.
1 previous update
Analytics and reporting are currently degraded.
Resolved Sep 14, 2026 at 3:14pm UTC
The issue has now been resolved. The team is monitoring the overall service performance and will update you in the event of any expected service degradation.
1 previous update
Voice is down
Resolved Sep 9, 2026 at 8:29pm UTC
AI Voice recovered.
1 previous update
Dashboard unavailable
Resolved Sep 9, 2026 at 3:56pm UTC
Dashboard access was restored at 15:56 UTC on September 9, 2026. The disruption lasted 12 minutes.
1 previous update